Frequently Asked Questions (FAQs)
How can I deposit my cryptos to Tesseract Investment?
Click “Deposit” ETH (or your chosen coin).
Click “Copy” to copy the deposit address to clipboard or scan with mobile wallet app.
It is estimated to take 12-24 hours for the first interest payment to show up on your portfolio. Please don't save the deposit address and always separately check the deposit address to be used on the Tesseract Investment web app.
All of our supported currencies and tokens can be found from here.
How can I withdraw my cryptocurrency ?
Users can submit a withdrawal request in Accounts > Withdrawals > Request a Withdrawal.
Click "Withdraw ETH" (or your chosen coin). Then enter your wallet address and the amount you wish to withdraw;
Ensure the Withdrawal amount is more that 20 USD equivalent;
Note: You cannot withdraw "pledged" funds from Tesseract promotional campaigns
You will now need to verify your Withdrawal request using 2-step verification (2FA);
In case you do not have 2FA code, there is a link to set it up. Click "I don't have a code" and the screen will display a QR code which you can scan with Google Authenticator or a similar app.
If you need to reset the 2FA code (e.g. change/lost the phone), please send an email to email@example.com. Please note that this would require us to verify your ID document before resetting the 2FA. If you haven't completed the KYC form, you will be required to send us a scan of your ID document/passport for security control.
BE SURE to make a backup of the QR code or the text key and store it securely in case you loose your mobile device.
Verification Email: You will receive a verification email shortly after you submit your withdrawal request. You must verify the withdrawal using the link in the email.
Note : The email link will expire after 3 hours and the withdrawal will be cancelled;
If you do not receive this email, please also check your spam /junk mail box in or contact us firstname.lastname@example.org
We aim to process withdrawals within 48 to 72 hours of the request, faster if we can.
The withdrawal process can take up to 30 days
What are the supported cryptocurrencies?
You can send deposit request of your coins by clicking “Request for Other Coins” in the same tab. You can also send a message to us at email@example.com to receive a deposit address, we always try to make our community happy.
How much can I earn from Tesseract Investment?
Below are the two main sections of our Interest Rate Graph.
The Rate + Volume Graph: on the left in the red box, which shows the interest rates (% P.A.) paid out on loans (this is what Tesseract Investment earns for its customers) in BitFinex as well as the volume of these margin loans. Please notice that the rates quoted on BitFinex are day rates, we annualize that by multiplying the raw day rate figure by 365 (12.5% per year is a lot easier to understand then 0.034% per day).
The Token Selection Tiles: on the right in the yellow box, where you can select up to 4 tokens of interests at the same time on the graph.
Does Tesseract Investment accept USD, EUR or any fiat currencies?
Yes! We support USD for both Tesseract Investment & OTC Desk at the moment. 💸
Where does the interest come from?
Tesseract Investment is a service provider that works with you, the customer, and popular Cryptocurrency exchanges to facilitate Margin Lending. We are not a bank, a wallet or an Investment Fund.
Tesseract Investment Community
How can I view the historical rates over last year?
We have 3 subsets of data available for viewing and all are completely FREE.
How can I use the crypto-to-crypto exchange feature on Tesseract Investment platform?
Step 1: Pick the token you want to exchange from (“from”); the current annualised interest rates are also available for references
Step 2: Use the slider to finalize amount
Step 3: Pick token you want to exchange to (“to”);
Step 4: Click “Exchange” and voila it is done.
The exchange capability is available for all tokens supported by Tesseract Investment. The full list can be found here;
No maximum limit on the transaction size of conversion but it should be at least €50 or equivalent;
The token conversion is valid (another way to say “settled”) instantly.
What is a Tesseract OTC desk?
How can I get my account verified?
After signing up for a Tesseract Investment account, you will be immediately taken to the AML/KYC Onboarding page.
All Tesseract Investment clients are subjected to complete the KYC & CDD Application Form. Laws and regulations require us to verify your account by asking your identity and proof of address.
After submitting the form, our Compliance team might send a request for additional information to the email associated with your Tesseract account. Please kindly check your mailbox and reply to us duly.
Can I use Tesseract if I am …?
Tesseract welcomes all clients to open an account with us, with some exceptions due to international and local regulations.
If you have any questions, please feel free to send us a message to firstname.lastname@example.org.
- At the moment, Tesseract DOES NOT offer service to people of under 18 years old or residents of the following countries:
- Central African Republic
- Dominican Republic
- Equatorial Guinea
- Libyan Arab Jamahiriya
- North Korea
- Saint Vincent and Grenadines
- Sao Tome and Principe
- Sint Maarten
What are the required documents for KYC & CDD Application Form?
All Tesseract individual clients have to submit two documents to the KYC & CDD Application Form:
1. ID Document (both sides of ID card/Passport scan):
From the valid documents issued by the Finnish authorities, the following are accepted:
A driving license issued to a Finnish citizen; a temporary driving license is invalid;
National identity card;
Passport, seaman's passport, diplomatic passport, alien's passport, refugee travel document;
Kela card with picture.
From valid documents issued by a foreign authority shall be accepted:
National passport issued by a foreign authority (MRZ must be visible);
National identity card issued as a travel document by the authorities of EEA, Switzerland or San Marino.
Note: We do not accept driving license from other authority except the Finnish one.
Please make sure that your ID photos/scan meet the image requirements.
2. Proof of Address
Please upload a scan of a bank/credit card statement or utility bill (e.g. electricity, gas, landline, water utility bills) issued within the last 3 months, containing the individual's full name and address.
For documents in non-Latin language (e.g. Russian, Chinese, Thai, etc), please attach a notarized translation of your proof of address to speed up the processing time.
What are the image requirements for ID/passport scan?
An acceptable ID/passport scan should:
Be original: Please do NOT photoshop: photoshopped photos are NOT acceptable for KYC verification
Be valid: Expired ID/passport is not eligible.
Be in png, jpg, jpeg, or pdf format.
Have the document number, MRZ (machine readable zone), photo and other content of the document (i.e. issuer, date of issue) clearly visible.
Have high resolution & well lit.
Have NO parts are covered or cut off in the photo.
Have NO watermark.
Have full color image: black & white scan is not acceptable.
Tips on taking good scan/photo?
If you use a camera to take a photo:
- Place the ID on a dark background.
- Adjust the lighting, using the flash is a bad idea. It’s better to take the photo in daytime to get enough natural lighting.
- Take the photo as directly above as possible.
If you use a scanner to create ID/passport scan:
- Place the ID in the middle of the scanner to make sure all four edges of the ID/passport visible.
Examples of good ID/Passport Scans:
How long does account verification take?
Tesseract’s account verification process includes both automated checking and manual monitoring. Account verification processing times can vary depending on whether your information is sufficient or not. Please make sure that all uploaded documents meet our requirements to avoid delay.
Typically, the average processing time for an individual account is 2 to 5 working days.
If we experience a heavy influx of new users, the verification process might experience a delay.
If you think that the processing time is too long, please first check the email associated with your Tesseract account because we might need anything further from you. If not, you can send us a message to email@example.com to update on the account status.
How can I update my account information (e.g. name change)?
Once you have submitted the KYC & CDD Application Form, you won’t be able to change the information anymore manually.
If you made a mistake when entering your name, address, date of birth, email, telephone number, please send a message to firstname.lastname@example.org. You might have to submit a new scan of required documents where applicable.